Return & Refund Policy

Effective Date: September 3, 2026

At Colombian Cacao, we want you to be satisfied with your purchase. Because our products are food items, we have specific guidelines regarding returns and refunds.

Returns

Due to food safety and hygiene considerations, we generally do not accept returns of food products after delivery or once they have been opened.

If you receive a product that is damaged, defective, incorrect, or not in acceptable condition, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and photos of the product and packaging when applicable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

After reviewing the situation, we may offer a replacement or refund.

Refunds

If your refund is approved, the refund will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Non-Returnable Items

For food safety reasons, opened or partially consumed food products are generally not eligible for return.

Products damaged after delivery due to improper storage or handling are also not eligible for return.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel the order.

Contact Us

If you have questions about this Return & Refund Policy, please contact us through our website.

Colombian Cacao